Support and Professional Service
You are in good hands
We offer commercial support packages for our products and open source projects, including:
- Axoflow Platform
- syslog-ng Open Source Edition / AxoSyslog
- Logging Operator
Support packages
Get expert help with your security data pipeline. Axoflow offers commercial support for the Axoflow Platform, syslog-ng, and Logging Operator — plus professional services for implementation, optimization, and infrastructure assessment
| Community | Standard | Enterprise | |
|---|---|---|---|
Availability | Questions and issues can be logged in GitHub or on Discord | 8AM ET - 5PM ET | 24x7 |
Initial response time | Next business day | Within 1 hour | |
Onboarding support | No | Yes | Yes |
Profession Services
Don’t waste time, resources, and money fighting your security data pipeline. We have the solutions and expertise to cover that for you.
Implementation
Accelerate your time to value with expert guidance customized to your environment. Our experts provide advice on architecture, deployment, and optimization.
Optimization
We can help you resolve your data problems to improve reliability and visibility, overcome bottlenecks, and reduce resource usage in every step of your telemetry pipeline.
Assessment
Axoflow's security data pipeline assessment provides organizations with a comprehensive, expert evaluation of their logging infrastructure. From data sources and collection agents to routing, security, and scalability, we provide actionable advice.
Resources
Axoflow Platform
AxoSyslog
